Business automation success stories. Please click to read more…
CASE STUDY : Permanent TSB – Complaints Management
Every customer complaint is a key business opportunity to grow your business and improve customer relationships. Permanent TSB did just that by transforming the way it handles customer grievances with the help of Insight 2 Value and IBM Business Automation Workflow technology. By responding faster and more effectively to complaints, the bank is inspiring measurable loyalty.
CASE STUDY : National Sporting Organisation – Safeguarding
This national sporting body had a requirement to replace an outdated existing safeguarding system that has been modified from a CRM system over the past 10 years.
CASE STUDY : Large UK Benefits Consultancy – Pensions Administration
Managing thousands of employee pensions for companies across the UK is a complex task. The pensions administration division of a large UK employee benefits consultancy wanted to find an easier way for its staff to handle correspondence and case management.
CASE STUDY : A Leading Investment Bank
For an investment bank with trillions of dollars in assets under management, effective collaboration is key to managing risk and meeting key deadlines. To enhance efficiency and help ensure compliance across its global fund management activities, our customer uses the IBM Business Automation Workflow solution to support a standardised, integrated global operating model.
