Banking and Finance Industry

In the last few years, even the basic functions of customer on-boarding and loan processing have become much more complex. Customer profiling, fraud assessments and regulatory requirements result in a growing number of documents, more stringent information validation, greater collaboration, interactions and more complex processes. It has become necessary to manage these complex processes as a “case”.

Our solutions provide the following features for each process:

• Enable the automated capture of inbound correspondence including letters, emails, faxes, text messages, social media feeds, web forms, digital assistants (chatbots) and voice to text.
• Route and Allocate work to teams using rules based on work types, products and customer details
• Collaborate with other team members to share vital information and knowledge
• Generate and capture outbound correspondence
• Create business rules to enable many varied business scenarios to be supported
• Provide real-time insights into operational performance and potential breaches using management info dashboards
• Provide different means of retrieving work dependent on users roles and the step within the process
• Perform case analytics to provide a consistent view of structured and unstructured data

Insight 2 Value provides solutions that can be implemented in weeks rather than months and quickly tailored to the specific needs of each different organisation. Our experience and implementation methodology means that we can offer solutions which are innovative and excellent value for money.