I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation
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Solutions For Customer Service

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Home Solutions Overview Solutions For Customer Service

Business Automation for Customer Service

Customer Handling in a post-pandemic world

In a changing world where customers need answers via multiple channels 24/7, you need “digital-first” solutions to meet their needs with the assurance of success and with minimal risk.

Insight 2 Value has built a ‘Business Automation for Customer Services’ solution which utilises AI, chatbots, voice-to-text, prebuilt workflows and case management to deliver next-generation customer handling. The solution runs in the Cloud for quick deployment and is built on a market-leading Digital Business platform which incorporates cognitive technologies to bring significant gains in efficiency and customer satisfaction.

Improving communication with...

Customers – no barriers to asking for help. Contact can be made 24/7 and dealt with seamlessly whether using offline or online methods of communication – including cognitive assistants (chatbots), phone, web forms, text to speech, email, social media and postal mail.

Contact Centre Staff – office staff and home-workers have insight into everything they need to resolve a customer service request with a case-based approach, access to all the required information, all inbound communications into one in-basket, pre-built workflows and case management. Mundane and repetitive tasks can be managed with robotic process automation and AI.

Customer Service Managers – workloads can be managed effectively, decisions can be made correctly, defensibly (with an audit trail) and in line with any regulatory oversight.

Business Transformation teams – insights into how the business is performing, adjustments to processes can be easily implemented without burdening IT departments, ability to focus in on resolving the root causes behind why customers are asking for help.

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Read a Case Study: Permanent TSB

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  • Home
  • About
    • About
    • Why Choose I2V?
    • ServiceNow
    • IBM
    • Meet The Senior Management Team
    • Case Studies
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin)
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Services
    • Services Overview
    • Managed Services
    • Unstructured Data Discovery
    • Content Migration
    • System Upgrades
    • Solution Design and Implementation
    • Monitoring your ECM Platforms
    • Consultancy
    • Case Studies
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Solutions
    • Solutions Overview
    • Solutions For Customer Service
    • Solutions For GDPR
      • Data Breach Management
      • Subject Access Request
      • Privacy Risk Impact Assesment Management
    • Solutions For Complaints
    • Solutions For Guidewire
    • Solutions for Legacy Data Clean Up
    • Solutions for Safeguarding
    • Monitoring your ECM Platforms
    • Case Studies
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • By Industry
    • Industries Overview
    • Banking and Finance
    • Insurance
    • Pensions Administration
    • Fund Management
    • Telecoms & Media Industry
    • Case Studies
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Blog
  • News
  • Partners
    • Partners Overview
    • ServiceNow
    • IBM
  • Contact
I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation