Customer Handling in a post Covid-19 world
In a changing world where customers need answers via multiple channels 24/7, you need “digital-first” solutions to meet their needs with the assurance of success and with minimal risk.
Insight 2 Value has built a ‘Business Automation for Customer Services’ solution which utilises AI, chatbots, voice to text, prebuilt workflows and case management to deliver next-generation customer handling. The solution runs on the IBM Cloud for quick deployment. It is built on the market-leading Digital Business platform from IBM and IBM Watson Services for added cognitive intelligence.