I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation
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Solutions For Complaints Handling

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Home Solutions Overview Solutions For Complaints Handling

Business Automation for Complaints Management

Background

With the rapid adoption of technology in the last decade, there has been a fundamental shift in customer expectations. Customers want a more efficient service than ever before. How you deal with your customers is central to your success.

Deliver world-class levels of complaint resolution.

Insight 2 Value recognises that a complaint is a challenging business moment that must be dealt with quickly and efficiently.

Bringing best-practice ideas to the design, we have created an innovative complaints management solution designed to help organisations take advantage of emerging technologies and tackle the long-standing challenge of customer complaints in a fresh new way.

Insight 2 Value’s Complaints Management Solution on ServiceNow

Customers can make a complaint in a manner of their choosing and be updated every step of the process. Employees are empowered with Playbooks and Guided Decisions supported by Generative AI to help them process complaints quickly and with the power to make ad-hoc decisions safely.

  • Built on an end-to-end digital transformation platform
  • Localised for UK and Irish markets
  • Aligns with FCA Consumer Duty requirements
  • With Generative AI to transform the decision-support process
  • Auto classification of complaints

Insight 2 Value is a Customer Workflow and Business Automation specialist and has decades of experience helping customers in financial services, insurance, banking, retail and utility industries. Drawing on this experience, Insight 2 Value has created an innovative complaints management solution based on a winning combination of a leading Digital Business Automation platform and Artificial Intelligence.

Transforming your complaints process – who gains?

Customers – no barriers to making a complaint. Complaints can be made 24/7 and are dealt with seamlessly whether using offline or online methods of communication – from postal mail, phone and email to social media and cognitive assistants

Complaints handlers – insight into everything they need to resolve a complaint with a case-based approach, access to all the required information, all inbound communications into one in-basket, suggested tasks and processes to follow, more interesting work as mundane and repetitive tasks can be managed with robotic process automation and AI

Customer service managers – workloads of complaints handlers can be managed effectively, decisions can be made correctly, defensibly (with an audit trail) and in line with any regulatory oversight

Business transformation teams – insights into how the business is performing, adjustments to processes that can be easily implemented without burdening IT departments, ability to focus on resolving the root causes behind why complaints are being made in the first place

Download Datasheet

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  • Home
  • About
    • About
    • Why Choose I2V?
    • ServiceNow
    • IBM
    • Meet The Senior Management Team
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin)
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Services
    • Services Overview
    • Managed Services
    • Unstructured Data Discovery
    • Content Migration
    • System Upgrades
    • Solution Design and Implementation
    • Monitoring your ECM Platforms
    • Consultancy
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Solutions
    • Solutions Overview
    • Solutions For Customer Service
    • Solutions For GDPR
      • Data Breach Management
      • Subject Access Request
      • Privacy Risk Impact Assesment Management
    • Solutions For Complaints Handling
    • Solutions For Guidewire
    • Solutions for Legacy Data Clean Up
    • Solutions for Safeguarding
    • Monitoring your ECM Platforms
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • By Industry
    • Industries Overview
    • Banking and Finance
    • Insurance
    • Pensions Administration
    • Fund Management
    • Telecoms & Media Industry
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Blog
  • News
  • Partners
    • Partners Overview
    • ServiceNow
    • IBM
  • Contact
I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation