Pensions Administration Industry

The solution enables Pension Administrators to dramatically improve productivity, whilst providing unprecedented insights into operational performance.

By utilising the solution templates provided by IBM Case Manager, I2V’s Case Management solution can be implemented in weeks rather than months and quickly tailored to the specific needs of each organisation.

The solution enables both scheme and member processes to be managed and provides the following ready built processes out of the box:

Member processes:

• Provide a member with a statement of their current pension value
• Change a members address
• Provide forecasts of their current pension value based on various contribution scenarios
• Transfer a members pension or move it to a different scheme

Scheme processes:

• Collect and distribute monthly company contributions amongst scheme members
• Change members amongst schemes
• Change contribution amounts
• Calculate total scheme value

These processes can be refined to meet the specific needs of each administrator and further processes can be easily added as required.

The solution provides the following features for each process:

• Generate detailed reports on performance against targets to ensure Service Level Agreements are met
• Make real time performance data available to enable managers and team leaders to manage their workloads and SLA’s
• Route and Allocate work to teams using sophisticated but flexible rules based on work types, schemes and management companies.
• Provide different means of retrieving work dependent on users roles and the step within the process
• Enable the automated capture of inbound correspondence including letters, emails, faxes, text messages and web forms
• Create work from inbound or outbound documents as well as at specific points in the process based on certain criteria
• Automatically capture data from correspondence
• Collaborate with other team members to share vital information and knowledge
• Generate and capture outbound correspondence
• Make all content available from your Pensions Administration system
• Create business rules to enable many varied business scenarios to be supported
• Undertake case analytics to provide a consistent view of structured and unstructured data across all work in the solution and content outside of the solution