I2V IBM Case Management, Business Automation Specialists, Filenet UKI2V IBM Case Management, Business Automation Specialists, Filenet UKI2V IBM Case Management, Business Automation Specialists, Filenet UKI2V IBM Case Management, Business Automation Specialists, Filenet UK
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Insurance Industry

  • Banking and Finance Industry
  • Insurance Industry
  • Fund Management Industry
  • Pensions Administration Industry
  • Fleet Management Industry
  • Telecoms & Media Industry
Home Industries We Work In Insurance Industry

Business Automation solutions for Insurance Companies

Insight 2 Value offers Business Automation solutions for Insurance Companies based on IBM’s Digital Business Platform and IBM Watson Services.

We create solutions which are designed to help organisations take advantage of emerging technologies and tackle the long-standing challenges of claims management and customer service in a fresh new way.

Our solutions transform customer and employee experiences in the areas of

  • Customer Servicing
  • Claims Processing
  • Fraud Detection and Investigation
  • Insurance Underwriting

Who gains?

Customers – no barriers to making contact. Enquiries can be made 24/7 and are dealt with seamlessly across multiple channels – from chatbots, email, phone, web forms, social media to postal mail.

Customer Service teams – insight into everything they need to resolve an issue with a case-based approach, access to all the required information, all inbound communications into one in-basket, suggested task and processes to follow, more interesting work as mundane and repetitive tasks can be managed with robotic process automation and AI.

Managers – workloads of customer service staff can be managed effectively, decisions can be made correctly, defensibly (with an audit trail) and in line with any regulatory oversight.

Business transformation teams – insights into how the business is performing, adjustments to processes can be easily implemented without burdening IT departments, ability to focus in on resolving the root causes behind complaints and attempted fraud. Digitising processes leads to faster and more accurate underwriting and claims experiences.

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More Solutions by Industry

pension management

Pensions Administration

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fleet management

Fleet Management

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fund management

Fund Management

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banking and finance

Banking & Finance

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telecoms and media

Telecoms & Media

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  • Home
  • About
    • About
    • Why Choose I2V?
    • IBM Expertise
    • Meet The Team
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy Pensions Admin)
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Services
    • Services Overview
    • Managed Services
    • Unstructured Data Discovery
    • Content Migration
    • System Upgrades
    • Solution Design and Implementation
    • Consultancy
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Solutions
    • Solutions Overview
    • Solutions For Customer Service
    • Solutions For GDPR
      • Data Breach Management
      • Subject Access Request
      • Privacy Risk Impact Assesment Management
    • Solutions For Complaints
    • Solutions For Guidewire
    • Solutions for Legacy Data Clean Up
    • Solutions for Safeguarding
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • By Industry
    • Industries Overview
    • Banking and Finance
    • Insurance
    • Pensions Administration
    • Fund Management
    • Telecoms & Media Industry
    • Fleet Management
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • News
  • Events
  • Contact
I2V IBM Case Management, Business Automation Specialists, Filenet UK