I2V IBM Case Management, Business Automation Specialists, Filenet UKI2V IBM Case Management, Business Automation Specialists, Filenet UKI2V IBM Case Management, Business Automation Specialists, Filenet UKI2V IBM Case Management, Business Automation Specialists, Filenet UK
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Solutions For Guidewire Insurance Platform

  • Solutions for Legacy Data Clean Up
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Home Solutions Overview Solutions For Guidewire Insurance Platform

Business Automation for Guidewire Insurance Platform

Guidewire is the leading provider of solutions for the non-life Insurance business with over 380 insurers using their software globally.

As an IBM business partner, Insight 2 Value (I2V) was engaged by one of the UK’s Leading Motor Insurance suppliers to install and configure a complete IBM Automation solution to wrap around their Guidewire Platform.

The Solution

All inbound documents, both email and paper, are processed by IBM Datacap, IBM’s intelligent capture offering. This gives Call Handlers and Claim Assistants a view of every piece of customer content from within their Guidewire environment, saving time and effort looking up associated information and getting a complete view of the customer.

Insight 2 Value developed procedures to make calls to Guidewire to validate policy and claim numbers on incoming documents to prevent errors in associating customer documents with their Guidewire details, reducing human error and providing significant productivity savings.

As a result, all content gets safely and securely stored in the market-leading content management platform that is IBM FileNet.

Further Intelligent Automation is provided by a set of custom Windows services to notify Guidewire of newly created documents, together with a suite of APIs to enable the Guidewire package to access, display and update documents

Managing the Exceptions

An application was designed and developed using IBM Case Manager to handle ‘exceptions’ e.g. documents where no policy or claim number can be found. The application gives a team of specialist handlers the ability to send emails requesting further information or to send the document elsewhere in the organisation.

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  • Home
  • About
    • About
    • Why Choose I2V?
    • IBM Expertise
    • Meet The Team
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy Pensions Admin)
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Services
    • Services Overview
    • Managed Services
    • Unstructured Data Discovery
    • Content Migration
    • System Upgrades
    • Solution Design and Implementation
    • Consultancy
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Solutions
    • Solutions Overview
    • Solutions For Customer Service
    • Solutions For GDPR
      • Data Breach Management
      • Subject Access Request
      • Privacy Risk Impact Assesment Management
    • Solutions For Complaints
    • Solutions For Guidewire
    • Solutions for Legacy Data Clean Up
    • Solutions for Safeguarding
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • By Industry
    • Industries Overview
    • Banking and Finance
    • Insurance
    • Pensions Administration
    • Fund Management
    • Telecoms & Media Industry
    • Fleet Management
    • Case Studies
      • Case Study: A Large UK Benefits Consultancy Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • News
  • Events
  • Contact
I2V IBM Case Management, Business Automation Specialists, Filenet UK