Insight 2 Value (I2V) has been successfully delivering customer-facing workflow solutions for more than a decade. Recently, I2V signed a partnership with ServiceNow, becoming a Solutions and Implementation Partner. Steve Hannigan, our Chief Operating Officer, explains the reasons and shares the company’s plans going forward.
Building solutions on an extended technology palette.
I2V is a solutions provider. By adding ServiceNow as a platform option, we are expanding the palette of technology on which we can build those solutions. Our intention is to continue to deliver solutions on IBM’s Automation platform whilst adding a ServiceNow practice.
Why have we chosen to partner with the digital workflow company ServiceNow? Firstly, we believe they have a rich, cloud-based technology platform. We asked some of our experienced consultants and developers to spend some time with the NOW platform and build solutions. The response was quick and unanimous – this is a platform we can work with.
ServiceNow is known to most people as an IT Service Management (ITSM) platform, but it was conceived and architected as a cross-business workflow platform. Many customers have delivered ITSM/ITAM solutions on ServiceNow but haven’t tapped into the capabilities of that same platform to deliver customer-facing workflow applications. I2V’s expertise in improving customer experience and driving value from existing investments is where we see our core ServiceNow proposition.
This expansion of the capability beyond ITSM, HR and Finance into customer-facing areas of the business is very much aligned with ServiceNow’s own strategy.
ServiceNow and low-code technologies are increasing in relevance.
Over the last three years, we started to come across ServiceNow competitively in our marketplace, and we became curious. ServiceNow has grown at a remarkable rate – it is reported that the company employed 275 people in 2011, and there are now about 22,000 worldwide.
The worldwide market for low-code development technologies is projected to total $26.9 billion in 2023, an increase of 19.6% from 2022, according to the latest forecast from Gartner, Inc.
The ‘low-code’ element of the Now platform is vital and a real differentiator. It provides us with the ability to build customer workflow solutions rapidly. In addition, working with templates and accelerators already existing within ServiceNow means that we can increase the speed to value for customers.
Couple that with the fact that within many organisations, the ServiceNow platform is already implemented and used somewhere in the business, the time to value is reduced. An I2V project team can spin up and start to build applications with very little lead time. That’s powerful for our customers and us.
Speed to value and incremental delivery.
We’re all about delivering value and doing that at speed. We do that iteratively and at a fixed price.
When we started to look into what the ServiceNow platform offered in our core business areas – Financial Service Operations and Customer Service Management – we were very impressed with the wealth of out-of-the-box applications and pre-defined playbooks that ServiceNow had already built and made available.
We’re able to use these to build the core functionality at speed and then focus more of our time and project budgets on enhancements and automations. We can drive further value for customers using technologies such as document intelligence, AI, and machine learning models to predict outcomes.
Growth and Innovation.
In summary, in 2023 and beyond, we are widening our market. We want to give our customers a choice of platform and do what we do best – deliver fixed-price customer workflow and intelligent business automation solutions, enabling our customers to realise maximum benefit and value from their technology investment and giving headroom for growth and innovation.
If you’d like to find out more about our ServiceNow practice, please don’t hesitate to get in touch with us today.