Following a public tender process, Permanent TSB, one of Ireland’s longest established financial services institutions, opted to work with Insight 2 Value to transform its approach to complaints management.
Watch the introductory video to find out how Permanent TSB did just that.
Putting the Customer first with Business Automation for Complaints
Using the new complaints management system, built by Insight 2 Value on IBM Business Automation Workflow, Permanent TSB can now turn customer grievances into positive customer experiences.
Interested in finding out more?