There are a variety of reasons behind why a customer may issue a complaint, but the most common one is that that they are unhappy in some way with your product or service. Most often, only a few customers will take the time to call and inform you about their disappointment. However, the ones thatRead more
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First things first, what is Robotic Process Automation? Believe it or not, RPA of sorts has been around since the late 50s and early 60s. But it wasn’t until the 2000s that the phrase ‘Robotic Process Automation’ was coined. IBM has been among the pioneers that has brought RPA into the mainstream, making the RPARead more
In this video, Doug Coombs from IBM and Tony Doyle from Insight 2 Value are in conversation about Hyper Automation. According to Gartner, it’s a top technology trend. Is it extreme hype or a roadmap to the future? Interested in learning more about Automation without the Hype? Contact us for a free Automation Discovery Workshop.Read more
The old cynics amongst us – and there are many at Insight 2 Value as most of us are long in the tooth and remember the days of Attachmate and other screen scraping solutions – were never completely convinced by IBM’s partnership with Automation Anywhere. The hardcore cynics were of the view that Robotic ProcessRead more
With the rapid adoption of technology in the last decade, there has been a fundamental shift in customer expectations. Customers want a more efficient service than ever before. How you deal with your customers is central to your success. Deliver world-class levels of complaints resolution Insight 2 Value recognises that a complaint is a challengingRead more
In this clip, Matt asks Tony how Insight 2 Value can work with potential customers and discussed our Business Automation for Complaints offering as an exampleRead more
A series of interviews by Matt Deadman of Arrow with Tony Doyle – I2V’s Sales and Marketing Manager. In this introductory clip we hear how i2V work with organisations on their digital challenges. Learn MoreRead more
