I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation
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Blog

Home Archive by category "Blog" (Page 3)
Business automation for Complaints

Are Customer Complaints Good for Your Business?

By Barrie Hoban | Blog, News | Comments are Closed | 25 June, 2021 | 0

There are a variety of reasons behind why a customer may issue a complaint, but the most common one is that that they are unhappy in some way with your product or service. Most often, only a few customers will take the time to call and inform you about their disappointment. However, the ones thatRead more

IBM automation image

What is Robotic Process Automation?

By Barrie Hoban | Blog | Comments are Closed | 19 May, 2021 | 0

First things first, what is Robotic Process Automation?  Believe it or not, RPA of sorts has been around since the late 50s and early 60s. But it wasn’t until the 2000s that the phrase ‘Robotic Process Automation’ was coined. IBM has been among the pioneers that has brought RPA into the mainstream, making the RPARead more

I2V & IBM in video conversation: Hyper Automation. Extreme hype or roadmap to the future?

By Tony Doyle | Blog, News | Comments are Closed | 25 March, 2021 | 0

In this video, Doug Coombs from IBM and Tony Doyle from Insight 2 Value are in conversation about Hyper Automation. According to Gartner, it’s a top technology trend. Is it extreme hype or a roadmap to the future? Interested in learning more about Automation without the Hype? Contact us for a free Automation Discovery Workshop.Read more

Hyper automation

Hyper Automation. Extreme hype or a roadmap to the future?

By Tony Doyle | Blog, News | Comments are Closed | 5 March, 2021 | 0

The old cynics amongst us – and there are many at Insight 2 Value as most of us are long in the tooth and remember the days of Attachmate and other screen scraping solutions – were never completely convinced by IBM’s partnership with Automation Anywhere. The hardcore cynics were of the view that Robotic ProcessRead more

Introduction to I2V’s Business Automation for Complaints Solution

By Insight 2 Value | Blog | Comments are Closed | 7 March, 2020 | 0

With the rapid adoption of technology in the last decade, there has been a fundamental shift in customer expectations. Customers want a more efficient service than ever before. How you deal with your customers is central to your success. Deliver world-class levels of complaints resolution Insight 2 Value recognises that a complaint is a challengingRead more

Arrow Presents Series with I2V – How I2v can help potential customers

By Insight 2 Value | Blog, News | Comments are Closed | 28 June, 2019 | 0

In this clip, Matt asks Tony how Insight 2 Value can work with potential customers and discussed our Business Automation for Complaints offering as an exampleRead more

Episode 2 of Arrow Presents Series with Tony Doyle. I2V – a customer story

By Tony Doyle | Blog, News | Comments are Closed | 27 June, 2019 | 0

A series of interviews by Matt Deadman of Arrow with Tony Doyle – I2V’s Sales and Marketing Manager. In this introductory clip we hear how i2V work with organisations on their digital challenges. Learn MoreRead more

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Recent News & Events

  • Exploring Consumer Duty and how technology can help or hinder 30 August 2023
  • Announcing IBM Gold Partner Status 17 July 2023
  • Insight 2 Value demo solution at Complaints Management Forum 28 June 2023
  • I2V at AIIM Forum 23 22 May 2023
  • Success Story: Atradius 15 May 2023
  • Insight 2 Value Sponsors Annual Complaints Management Forum 18 April 2023
  • I2V’s ServiceNow Practice 27 March 2023
  • Clive’s Journey to the Cloud: The Last Post 24 March 2023
  • I2V welcomes Alex to the team 16 March 2023
  • Taking the Low-Code platform road to better customer service 26 January 2023
  • Announcing an exciting new chapter in the growth of Insight 2 Value 13 December 2022
  • An Automation Framework 25 October 2022
  • Intelligent Automation Webinar – Wed 14 Sep 15 August 2022
  • Clive’s Journey to the Cloud: Part 6 29 July 2022
  • Beyond Hyperautomation 21 June 2022
  • Operational Excellence 31 May 2022
  • Tom’s Document Capture blog 12 May 2022
  • I2V at IBM Think London 29 April 2022
  • I2V at AIIM Forum 19 April 2022
  • Clive’s Journey to the Cloud: Part 5 8 April 2022
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  • Home
  • About
    • About
    • Why Choose I2V?
    • ServiceNow
    • IBM
    • Meet The Senior Management Team
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin)
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Services
    • Services Overview
    • Managed Services
    • Unstructured Data Discovery
    • Content Migration
    • System Upgrades
    • Solution Design and Implementation
    • Monitoring your ECM Platforms
    • Consultancy
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Solutions
    • Solutions Overview
    • Solutions For Customer Service
    • Solutions For Complaints Handling
    • Solutions For GDPR
      • Data Breach Management
      • Subject Access Request
      • Privacy Risk Impact Assesment Management
    • Solutions For Guidewire
    • Solutions for Legacy Data Clean Up
    • Solutions for Safeguarding
    • Monitoring your ECM Platforms
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • By Industry
    • Industries Overview
    • Banking and Finance
    • Insurance
    • Pensions Administration
    • Fund Management
    • Telecoms & Media Industry
    • Case Studies
      • Case Study: Atradius
      • Case Study: Permanent TSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Blog
  • News
  • Partners
    • Partners Overview
    • ServiceNow
    • IBM
  • Contact
I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation