Following a public tender process, Permanent TSB, one of Ireland’s longest established financial services institutions, opted to work with Insight 2 Value to transform its approach to complaints manag
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There are a variety of reasons behind why a customer may issue a complaint, but the most common one is that that they are unhappy in some way with your product or service. Most often, only a few custo
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Webinar: Cloud Pak for Business Automation: Part 1: OverviewAvailable on demand. Join IBM & Tony Doyle from Insight 2 Value for an overview of IBM's Cloud Pak for Business AutomationDuring this se
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First things first, what is Robotic Process Automation? Believe it or not, RPA of sorts has been around since the late 50s and early 60s. But it wasn’t until the 2000s that the phrase ‘Robotic Process
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IBM to acquire myInvenio, a process mining software company, to help organisations use AI-powered Automation to better streamline business processes. The addition of myInvenio provides customers with
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