Following a public tender process, Permanent TSB, one of Ireland’s longest established financial services institutions, opted to work with Insight 2 Value to transform its approach to complaints management. Watch the introductory video to find out how Permanent TSB did just that. Putting the Customer first with Business Automation for Complaints Using the new complaintsRead more
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There are a variety of reasons behind why a customer may issue a complaint, but the most common one is that that they are unhappy in some way with your product or service. Most often, only a few customers will take the time to call and inform you about their disappointment. However, the ones thatRead more
