Insight 2 Value demo Complaints Management solution at Forum This month, at the 22nd Annual Complaints Management Forum, industry leaders from some of the biggest banks, funds and insurers gathered together to explore solutions to improve the complaints management and customer journey process. Insight 2 Value’s Chief Operating Officer, Steve Hannigan, was part of theRead more
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Multinational insurance provider Atradius, initiated two digital transformation programs focussing on updating the technology and processes for policies in the company’s credit insurance and bonding business lines. To realise the goals of these programs, Atradius looked to Insight 2 Value for help. “Every opportunity we have, we work with the Insight 2 Value team. TheirRead more
The 22nd Annual Complaints Management Forum is returning to London on 8th June 2023. We are excited to be sponsoring the upcoming 22nd Annual Complaints Management Forum, which is returning to London on 8th June. The forum is one of the largest and most inclusive Financial Services Complaints Management and Customer Journey events on theRead more
Following a public tender process, Permanent TSB, one of Ireland’s longest established financial services institutions, opted to work with Insight 2 Value to transform its approach to complaints management. Watch the introductory video to find out how Permanent TSB did just that. Putting the Customer first with Business Automation for Complaints Using the new complaintsRead more
There are a variety of reasons behind why a customer may issue a complaint, but the most common one is that that they are unhappy in some way with your product or service. Most often, only a few customers will take the time to call and inform you about their disappointment. However, the ones thatRead more
